Account Response Limits

Basic (Free) Plan

With a Basic plan, you can collect unlimited responses for free, with view-only access to 10, 20, or 40 responses per survey (depending on the limit when you signed up). To view your response limit, log in and view the plans and pricing page.

Extra responses over your response limit are not viewable, and each response over the limit will be deleted 60 days after it's received.

TIP! To view and keep access to all of your responses, upgrade to a paid plan. You can go to My Surveys to see which surveys have responses over your plan's limit.

Monthly Plans

A monthly plan includes a set number of responses per monthly billing cycle. You can check your monthly response count from My Account at any time.

For example, Standard monthly includes 1,000 responses per month for the account, not 1,000 responses per survey. Unused responses do not roll over.

If you exceed your response limit in any given monthly billing cycle, there is an additional charge per response:

  • All responses, including ones you delete, count towards your overage.
  • You'll receive a separate invoice for Billable Responses at your next billing date.
  • You’re billed automatically to the payment method on file on the start date of the next billing cycle. Your next month and your overages are billed at the same time but as two separate charges.
  • The amount depends on the currency in which you pay for your plan. To review the overage charge price, view the monthly pricing details.
  • The response count is set back to 0 at the start of the next monthly billing cycle.

Annual Plans

Upgrade to an annual plan to view and collect larger amounts of survey responses.

SurveyMonkey Audience Responses

SurveyMonkey Audience responses are not included in SurveyMonkey plans—this is a separate service you can use to buy respondents to take your survey.

If you purchase more Audience responses than allowed in your plan, you may be charged overage fees.

Learn more: Buying Survey Responses

Free plans have a response limit per survey. Monthly plans have an account-wide response limit per month, and you’ll be billed response overages or billable responses if you exceed the limit. For larger response limits, we recommend an annual plan.

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